Exchange & Returns
Return policy
Lorenz offers a 7 days no-questions-asked return & replacement guarantee on all products.
7- days Return Policy
Any customer can raise a return request within 7 days of product delivered. Customer need to return the product unused and undamaged, in its original packaging, along with the invoice to get the refund. Our courier partner will collect the order from the address provided by you and process the refund after product verification.
Refund will take up to 5-12 days (depends on original payment method).
7 -days Exchange policy
Please get in touch with us within 7 days of receiving your order if you would like to have it replaced.
We will arrange a reverse pick-up for your order and dispatch a replacement as soon as we receive the order.
Lorenz offers a 7 days no-questions-asked return & replacement guarantee on all products.
7- days Return Policy
Any customer can raise a return request within 7 days of product delivered. Customer need to return the product unused and undamaged, in its original packaging, along with the invoice to get the refund. Our courier partner will collect the order from the address provided by you and process the refund after product verification.
Refund will take up to 5-12 days (depends on original payment method).
7 -days Exchange policy
Please get in touch with us within 7 days of receiving your order if you would like to have it replaced.
We will arrange a reverse pick-up for your order and dispatch a replacement as soon as we receive the order.