Your Lorenz watch carries a limited warranty of twelve (12) months from the date of purchase against all manufacturing defects subject to the terms and conditions of the warranty policy. This warranty covers manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required to claim the warranty.
The covered components will be repaired or the watch will be replaced if it proves to be defective in material under normal use.
This warranty does not cover:
Any kind of physical defect in material such as case, watch glass, strap or bracelet; including plating on the case and/or bracelet. Damage resulting from improper handling, lack of care, accidents, normal wear and tear. Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed. Products that are not purchased from an authorised Lorenz vendor.
To avail the above benefits, all you need to do is contact our customer support team through email id- email@example.com and send them the receipt copy. Our customer team will create a ticket which you have to write in a paper and send along with your product to our warehouse address*.
We will repay you the courier charges paid by you (up to Rs.80)
Lorenz Fashion (JMD Enterprises) Building No- 598, Udhyog Vihar, Phase-5 Gurugram, Haryana, India, 122016